Monthly Archives: August 2019

Process Always Breaks Down

We had an interesting epiphany yesterday.

Despite our continuing efforts to include key factors for prioritization, we found ourselves being pushed to work on things that were not prioritized. And it wasn’t about prioritization.

One of my team members has implemented a very clever prioritization method using Airtable that captures the problem, potential solutions, related meta and then key factors for prioritization including customer pain, frequency, reach and development effort to resolve. Being a bit of a spreadsheet nerd myself, I’m pleased that we’ve found a way to do this in a way that is collaborative, transparent and effective. It’s been an aspiration of mine to have something like this working to ensure that design and development are focusing on the things that matter most for the company.

So why work on something else if it’s not in the system?

The epiphany is that no matter how good your system is, even if it includes company rank, emotions, weather and actual dollar amounts for cost and benefit, humans don’t actually like systems! I mean, I’m a human and I love systems. I love this prioritization system we have because it means that I don’t have to worry that day-to-day we’re missing our target. It means that we have a recorded history of good choices and a plan for future good choices. It’s flexible and sharable. But it’s done by algorithms and not by gut. Humans like their guts. In the end, when all else fails, and even when all else is good, humans want to trust their gut over systems. That’s why process always breaks down: human guts.

(Here’s what I’m not going to talk about: why we should build and rely on processes, models, principles and systems that reflect our aspirations and needs.)

So go out there and build the best systems, for prioritization, delivery, operations, tracking and more! But remember why you’re building it. You’re building it to help humans be more precise, accurate and have better memories. You’re building it to insulate from frustration, impatience, overconfidence, and flights of fancy. But you built it for humans! If your system is too rigid for the dynamic of humans, then they’ll know and they’ll suspect it, fear it and ultimately lose trust it in. And untrusted systems fail. They fail harder with every fracture of mistrust. So be transparent, iterate to improve, but account for human nature too.

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I was going to end there, but I think some examples might help you understand some specific human factors that conflict with systems. Consider these, and perhaps your system can account for them. If you can’t, adjust your system.

  1. Does it really matter if a developer skips the top story in the backlog in favor of another story two down that really gets her excited?
  2. If the CEO marches down to your desk to tell you about a bad experience he just saw on the site, and he’s rational, is the correct response really just “that’s great, but it’s 30th in line?”
  3. Do you really wait to implement an internal tool for your Support team when they’re  getting bombarded with a demoralizing issue day after day, in favor of another tool or fix that outranks it?
  4. Do you always tackle the “big rocks” at the top of the list at the cost of one or two collectively larger, themed pile of “little rocks” lower down?
  5. Do you hold off on a new project because the original estimate caused a lower priority, despite a developer being so excited about it that he’s spending his own personal time to further the code?

8 Easy Pressure Cooker Recipes

We’ve had a pressure cooker in the home for years and I’m always surprised to hear someone say that they just got a pressure cooker but they don’t know how to use it. Don’t know how to use it?? Turn it on! OK I know it’s not that easy but it is a go-to tool in my kitchen several times every week. Like crockpot recipes? Do you like tender meat? Take some time to explore these recipes and then Google some more and I think you’ll find that dinner prep time just got way shorter! Seriously, our Instant Pot changed the way we cook (faster and easier).

#1 RICE!

If there’s a theme to this post, and a theme to cooking with pressure cookers in general, it’s E-A-S-Y. I won’t burden you with a recipe here. At my house it’s 4 cups of rice and 5 cups of water, lid, push the RICE button. If you’re feeling fancy then throw in some chicken bullion. Done. We do this several times a week. It’s why we have two Instant Pots. 🙂

#2 Salsa Chicken

You’ll see some variations on chicken dishes in this list, but what makes this one come in at number two is that it’s a favorite for our kids. Maybe it’s the brown sugar? We usually serve the salsa chicken over rice and then have a veggie or salad on the side.

#3 Pot Roast

As I learned to cook, the pot roast gave me some apprehension. It’s the classic mom’s-been-cooking-something-amazing mountaintop that I was never sure I wanted to climb. Well forget all that. We’re just talking about an easy way to eat tender, fall-apart meat with some potatoes, carrots, onions and the like. Soooo many ways to do this one!

#4 Cafe Rio Pulled Pork

There are a lot of copy-cat recipes for pulled pork, but we learn towards yummy and easy. The basic idea here is tender and sweet. This works well over rice, but is best with the full-fledged, rice-and-beans, tortilla-bottomed super salad! With the pressure cooker you will spend more time on the creamy tomatillo dressing than the pork. We’ve also done put this on open-faced ciabatta rolls, broiled with a slice of provolone cheese.

#5 Teriyaki Chicken

Another chicken recipe. Another one that’s good over rice or with a stir-fry as part of an Asian-style meal, but we’ve also put it in tacos! Teriyaki chicken has a mild, sweet, and savory flavor that works well in concert with other foods.

#6 Shredded Chicken

OK so you’re getting the idea that you can basically do a lot of different chicken recipes! We use this one, or something like it, for sandwiches, salads, over rice and in tacos. What you’re looking for in good shredded chicken is soft, flavorful meat that can be added to something else that will give the dish the kick and flair you want.

#7 Ribs

The pinnacle of my cooking journey will be excellent ribs. I’ve smoked, baked, and pressure cooked them. I think I did all three on one batch! I really enjoy trying a new recipe and having to eat them myself in the end because “they weren’t good enough” for the rest of the family. I’m a team player!

#8 Taco Soup

A family favorite in my house, we have a few versions of taco soup: soupy for bread bowls, thick for a hearty chili. Cheese, sour cream and Fritos are great mix-ins with breads and harvest veggies on the side.

Why are you still here? Go buy yourself a pressure cooker already!